Hotel Assistant Manager (M/F)
Stellenbeschreibung
HOTELIS is the only company specialised in recruitment for the catering and hotel industries for permanent and temporary positions. HOTELIS is the preferred partner of many high-end hotels, restaurants, catering services (events, stadiums and exhibition centres) and collective catering operators.
Hotel Assistant Manager (M/F)
Company Description
We are looking for a dynamic and committed Assistant Manager to support the Management in the daily running of a 4* hotel.
As the true right hand of the Hotel Manager, you contribute to providing an excellent customer experience while ensuring the operational, commercial and human performance of the establishment.
Job Description
On a daily basis, you will be required to:
- Ensure the supervision of hotel operations and guarantee the smooth running of all services.
- Be present on site to support the teams, especially during busy periods.
- Supervise, support and develop employees with a caring management approach and continuous improvement.
- Guarantee a warm welcome and an impeccable level of customer satisfaction.
- Oversee reception operations and coordinate interactions between different departments.
- Ensure compliance with quality standards, internal procedures and safety regulations.
- Participate in the hotel’s commercial strategy: revenue optimisation, revenue management and monitoring performance indicators.
- Contribute to budget preparation, cost control and financial result monitoring.
- Manage sensitive situations, customer complaints and act as a leader in case of incidents.
- Draw up team schedules according to activity and monitor personnel costs.
- Participate in continuous improvement projects and the development of the establishment.
Profile Sought
You are recognised for your leadership, sense of service and ability to unite teams.
Ideally, you have:
- Training in hospitality, tourism or management.
- At least 2 years of successful experience in a similar position or in hotel management.
- Excellent mastery of hotel operations.
- A strong customer orientation and quality of service.
- Solid team management skills.
- A good understanding of financial indicators and profitability issues.
- Excellent organisation, responsiveness and ability to manage priorities.
- Good knowledge of hotel IT tools (PMS, CRM or specialised software) is an asset.
- A professional level of English.
