Fraud Analyst

Fraud Analyst OfficerBuilding the bank of tomorrow takes more than means combining our differences to imagine, discuss, code, develop, test, learn… and every step together. Share our vibes? Join Swissquote to unleash your potential. We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to clients, through our performant and secured digital platforms. Our employees work in a flexible way, without dress code and in multicultural teams. While having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment. We are all unique. As an equal opportunity employer, we welcome all backgrounds, experiences and perspectives to join our team and contribute to our shared success. Are you all in? Don t be shy, apply!Fraud Analyst OfficerWe are looking for a Fraud Analyst Officer to join our Middle Office – Anti-Fraud & Financial Crime department. The successful candidate will have excellent communication and organizational skills and an acute sense of attention to detail.RESPONSIBILITIES- Effectively communicate with our internal customer support team to resolve dispute requests.- Process dispute transactions in the respective internal and card scheme systems (Visa and MasterCard).- Review of card transaction monitoring alerts to flag or identify suspicious activity outside the normal patterns and take action on alerts, and reporting to always ensure compliance.- Resolve issues on behalf of card holders in support of dispute resolution processing, compare actions and decide on approach.- Respond to requests in relation to transactions.- Maintain all records and case outcomes.- Develop and maintain strong working knowledge of all relevant card scheme rules.- Propose new ways we can help improve existing fraud processes, learning and improving on product and job knowledge.REQUIREMENTS- Minimum of 3 years experience in banking department.- Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred and will be considered a strong asset.- Excellent communication skills, both written and verbal in English and French.- Exceptional organizational skills and strong analytical abilities.- Capability to think out of the box.- Ability to work within a team.- Ability to manage stress and work with high volumes.Please note Swissquote never requests sensitive personal information or payment of any kind during the recruitment process. Any such request is fraudulent. jidd350d69aen jit0832aen jpiy26aen