IT Support Technician and Mobile Deployment

Why choose API?

API, with over 30 years of experience, is a family business recognised for its genuine IT expertise; digital transformation, support service, Cloud

We have surrounded ourselves with the best experts to best meet the specific needs of our clients.

By choosing API, you select a human-sized company benefiting from solid IT know-how.

We are proud of our unique corporate culture as we offer professional development opportunities, with continuous training programmes, career progression, and rigorous follow-up.

We put people at the heart of our activities: after all, our computers can solve problems, but they still don't know how to make a good coffee!

We are looking for a Support & Mobile Migration Technician (Android) to join us in Lausanne.

Start date: 17 August 2026

Duration: 3 months (until 20 November 2026, extension possible)

Your role

• Take charge of users arriving by appointment for the migration of their mobile device (Android smartphones and tablets).
• Perform factory reset of the device and removal of the old MDM console.
• Proceed with enrolling the equipment in the new MDM tool (Microsoft Intune) by strictly following the established procedure.
• Support the user during password change and apply the new security rules.
• Carry out functionality checks and final acceptance with the user.
• Keep the intervention and daily achievements tracking file up to date.

Profile sought

• Proven experience in on-site support, imaging, or mobile fleet/workstation migration tasks.
• Strong mastery of the Android environment and knowledge of MDM tools (ideally Microsoft Intune and/or AirWatch / Workspace ONE).
• Impeccable rigour and ability to follow detailed technical procedures step by step.
• Good interpersonal skills, pedagogy and service mindset to reassure and support users during appointment interventions.
• Autonomy and consistency in maintaining project tracking tools.

The recruitment process steps at API:

• Let's start the conversation! To begin, we want to discover who you are: your background, interests and aspirations. This first contact will allow us to get to know you better.
• Next, let's go deeper! You will have the opportunity to meet our Business Managers who will tell you about the life of a consultant at API. It will be the perfect moment to discover projects that catch your attention according to your ambitions!
• Let's make it happen! Once the match between your ambitions, skills and the project is established, the adventure together can begin!