Senior Client Manager (m/w/d)

In this Senior Client Manager role, you will own and grow strategic client relationships, driving land, expansion, and renewals across solutions. You will collaborate with vendors and partners to deliver value and maintain high client satisfaction throughout the lifecycle. You’ll use our sales tools to manage accounts, pipelines, and forecasts while identifying needs and spurring demand. A key focus is governance and financial compliance within your area, balancing growth with risk management. This role combines relationship leadership with strategic, cross-functional execution to help clients realize business outcomes.

• Grow relationships to drive land, expansion and renewals within assigned accounts
• Follow up on leads from Lead Generation/Business Development
• Minimize churn and maximize retention across the client lifecycle
• Generate demand by identifying client needs and articulating value of services
• Influence and collaborate with vendors/partners to achieve results
• Use company tools to manage accounts, pipelines, and forecasts
• Foster open, effective communication with each client
• Encourage revenue growth through additional services
• Serve as a reliable point of contact to establish strong relationships
• Own a range of accounts within assigned segments
• Determine optimal solution requirements for deployment by other departments
• Build enduring client relationships and understand industry and business context to identify opportunities
• Develop or align governance and compliance policies to manage risk and cost within the area

• Bachelor’s in business or sales-related field
• Advanced experience in global partner management
• Advanced experience in a sales environment and/or customer service
• Advanced experience in IT or professional services with focus on business development/sales
• Advanced experience aligning to a common vision across multiple stakeholders
• Advanced sales orientation with client-facing experience
• Advanced experience in a similar client manager role
• Excellent knowledge of German and English
• Advanced experience with Salesforce.com

• Client engagement and relationship management
• Strategic thinking and business acumen
• Trust building and consultative selling
• Salesforce.com
• Knowledge of company offerings, client applications and market trends
• Use of sales tools and methodologies