Team Leader of Enterprise Collaboration & Voice Solutions 100% (f/m/d)

As Head of Enterprise Collaboration & Voice Solution, you lead a global team to deliver reliable, secure, and cost-effective collaboration and communication services. You align platforms such as Exchange, secure email, journaling, Cisco UCM, trader telephony, voice recording, Webex, Confluence, and SQL Server with the bank's needs. You shape the strategy, lifecycle, and vendor relationships while driving service excellence and regulatory compliance. You will partner with stakeholders to enable secure, scalable communication that supports the organization’s financial services mission.

• Lead, coach and develop a global engineering team
• Ensure stable, secure, and efficient operation of collaboration and voice services
• Own service delivery and continuous improvement for Exchange, secure e‑mail/journaling, Cisco UCM, trader telephony, voice recording, Webex, Confluence, and SQL Server environments
• Define priorities, allocate resources, and manage capacity to meet SLAs
• Support budget planning, cost control, and financial forecasting
• Manage vendor relationships, contracts, and license compliance
• Drive technology lifecycle management, upgrades, risk mitigation, and roadmap planning
• Ensure regulatory, security, and operational compliance
• Collaborate with stakeholders, infrastructure teams, and external partners
• Support incident, problem, and change management; act as escalation point

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; advanced degree is an advantage
• Several years in IT infrastructure operations and service delivery, with leadership experience
• Strong technical knowledge of Microsoft Exchange, secure e‑mail/journaling, Cisco UCM, trader telephony, voice recording, Webex, Confluence, and SQL Server
• Experience managing business-critical collaboration and database services in a complex enterprise
• Knowledge of ITIL and operational best practices
• Budget planning, financial management, vendor management, and contract administration experience
• Understanding of IT security, regulatory, risk, and compliance requirements
• Strong leadership, communication, stakeholder management, and conflict resolution skills
• Proven ability to drive service improvements, lifecycle management, and organizational change
• Fluent in German and English
• Proven ability to coach, motivate, and develop technical teams
• Strong stakeholder management and cross‑functional collaboration skills
• Solid understanding of enterprise collaboration, voice, and database technologies
• Service management mindset with ITIL‑based processes
• Financial acumen for budget planning and cost optimization
• Contract and vendor management capabilities
• Strategic thinking to translate business needs into roadmaps and improvements
• Problem-solving, decision-making, and prioritization in complex environments
• Risk, security, and compliance awareness
• Ability to lead organizational and technology change in a regulated environment

• leadership
• communication
• stakeholder management
• Microsoft Exchange
• secure e-mail
• journaling solutions