Consultant ServiceNow - Technology Strategy & Transformation
Stellenbeschreibung
Overview
As a ServiceNow Consultant in Zurich, you contribute to technology strategy and transformation by designing and delivering automated ServiceNow solutions that create measurable business value. You work closely with executives and cross-functional teams to translate requirements into scalable digital workflows and lead transformation initiatives from planning to execution. This role offers exposure to national and international projects and a path to consulting expertise within Deloitte’s Technology & Transformation practice.
Leistungen / Benefits- hybrid work arrangement
- comprehensive training programme
- wellbeing and parental programmes
- collaborative, inclusive environment
- opportunity to work with large organisations
- career development and international project exposure
- Advise executives and operations teams on complex IT and business challenges
- Design and implement ServiceNow solutions to automate processes and increase efficiency
- Lead transformation projects from strategy and design through implementation
- Continuously learn from experienced partners and develop consulting expertise
- Engage in diverse, cross-functional collaboration on national and international projects
- Interested in ServiceNow Consulting and studied Information Systems Management
- Fluent German and English for client communication
- Functional expertise to translate business requirements into ServiceNow language
- Business Analyst mindset focused on processes rather than just features
- 1–3 years of practical ServiceNow experience or similar automation platforms (ITSM/ITOM/CSM/workflow)
- ServiceNow Certified Application Developer or Administrator (nice-to-have)
- Motivated to go the extra mile
- Customer-focused
- Team player
- ServiceNow experience (ITSM, ITOM, CSM, or Workflow modules)
- ITIL fundamentals or IT Service Management knowledge
- Understanding of business requirements and translating them into technical solutions
