Cluster Reservation Supervisor (H/F)
Stellenbeschreibung
Around a dozen luxury hotels in Switzerland and France belong to Michel Reybier Hospitality.
In the world-renowned resort of Zermatt, the hotel portfolio includes the traditional Mont Cervin Palace (5*S), the trendy new Schweizerhof (4*S), and the historic Monte Rosa (4*).
Introduction
We want to be the best in Zermatt…
As a member of The Leading Hotels of the World, Michel Reybier Hospitality combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo — “doing good for our guests” and “Hospitality by Heart” — is something we truly live as a team. Become part of it!
TLNT1_CH
Main Tasks
- Supervise and coordinate the daily activities of the Reservations Team.
- Manage individual and group reservations across all distribution channels.
- Ensure accurate processing, modification, and cancellation of bookings.
- Monitor room inventory and availability to optimize occupancy and revenue.
- Support the implementation of pricing and revenue management strategies.
- Handle guest inquiries and reservation requests professionally and efficiently.
- Maintain strong communication with Front Office, Sales, Revenue, and Housekeeping departments.
- Resolve guest concerns and booking discrepancies in a timely manner.
- Prepare and analyze reservation reports, forecasts, and performance statistics.
- Train, coach, and support team members to ensure consistent service excellence.
- Ensure compliance with hotel policies, procedures, and quality standards.
- Monitor online booking platforms and maintain accurate rate and inventory distribution.
- Correspondence in German/French/English
- Advising guests regarding prices and categories
- Preparing offers, confirmations, etc. in German/French/English
- Monitoring provisional bookings and following up accordingly
- Checking correspondence and filing
- Maintaining and updating guest records
Your Profile
- Professional experience in a similar establishment, either domestically or abroad
- Good spoken and written skills in German, English, and French
- Team spirit, flexibility, resilience, and a strong sense of responsibility
- Ability to work in an organized manner even in hectic situations
Benefits
- Central staff accommodation in the heart of Zermatt and Täsch
- Staff, family & friends room rates and other benefits (for example, in the numerous restaurants of the MRH-Zermatt SA hotels)
- A fitness room is available for our employees, as well as a wide range of sports activities in Zermatt
- Access to our pool area during dedicated staff swimming hours
- Through a development programme, you have access to various courses, for example those offered by Ritzy
- Discounts on seasonal or annual cable car passes with the Zermatt resident card
- For employees who do not wish or are not able to work both winter and summer seasons in Zermatt, we support them—together with our partner hotels—in finding a complementary position
