Front Office Coordinator

The Château de Bossey is home to the Ecumenical Institute, which is the training centre of the World Council of Churches. It is also a hotel and one of the largest conference and banqueting centres in the region, open to the public, with its four buildings, 90 rooms, 10 meeting rooms, and self-service. We are seeking a Front Office who will be responsible for the smooth and efficient operation of the Bossey Institute, overseeing guest services, team supervision, and event coordination. As soon as possible. REPORTS TO: Bossey Hotel & Conference Centre Manager SPECIFIC RESPONSIBILITIES Key Responsibilities • Maintain and manage the PMS • Recruit, train receptionists, trainees, and temporary staff • Prepare staff schedules according to institute occupancy, in compliance with CCNT guidelines • Regularly follow up on offers and proactively pursue prospective clients • Maintain guest relations and develop new business • Manage and monitor accounts for departmental staff • Oversee planning and room occupancy • Manage seminars and banquets • Coordinate travel agency bookings and the Channel Manager accordingly • Oversee daily/weekly reconciliations of reception and restaurant cashiers, credit card payments (BCV, PostFinance), and debtor accounts in Fidelio, ensuring accuracy and timely follow-up • Manage petty cash, receipt tracking, daily cash controls, and ensure bank deposits comply with legal guidelines Logistics Responsibilities • Welcome guests, groups, students, seminar participants, and walk-ins • Prepare welcome cards and verify details prior to arrival • Receive mail, deliveries, and external contracts • Prepare daily function sheets for events and distribute to relevant departments (Kitchen, housekeeping, stewarding, hotel management) • Manage cash funds and daily cash balancing • Maintain daily communication with other departments • Maintain schedules (guests, students, etc.) • Implement safety procedures as defined by management • Ensure maintenance of the reception area QUALIFICATIONS & EXPERIENCE • Studies in Hospitality Management or related field • 3-4 years of experience in a similar role with comparable responsibilities (experience in small/medium-sized hotels preferred) Skills & Competencies • Proven skills and professional training in the relevant fields • People management experience (performance review, goal setting, etc.) • Fluency in French and English. Knowledge of German is a plus • Good knowledge of the products and services offered by the hotel and the institute • Proficiency with hospitality software systems (Fidelio, POS systems) • Knowledge of online booking platforms (e.g. Booking.com, Hotels.com, Expedia) • Capacity to take responsibility and implement management decisions • Ability to work independently and as part of a team • Professional and well-presented appearance • Results-oriented • Strong numerical and reporting skills • Positive and customer-service oriented • Flexible to work outside regular hours when required • Valid driving license and own vehicle HUMAN RESOURCES WCC: The WCC is an equal opportunity employer. The sole criteria for recruitment, training, and career opportunities are skills, experience, and performance for all its staff members. jida2781bcaen jit0415aen jpiy26aen