Reservations Manager (m/f)

p Considered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house. /p p We are looking forward welcoming a new team member for the position : /p p strongRESERVATION MANAGER /strong /p , p- Handle professional telephone and written reservations /p p- Process all reservation requests efficiently /p p- Actively sell rooms and vouchers /p p- Create tailored offers for guests /p p- Maintain and update the guest database /p p- Provide guest service in three languages (German, French, English) and manage related correspondence /p p- Manage all reservation requests and bookings for groups post-contract, collaborating with sales and events teams /p p- Deliver professional customer service in compliance with LQA standards /p p- Implement strategies to enhance guest retention and drive repeat bookings through targeted marketing campaigns and exceptional service /p p- Conduct monthly commission checks for all OTAs and travel agencies /p p- Set rate codes for voucher sales /p p- Control pricing for group reservations /p p- Ensure timely processing of reservations, cancellations, and payments /p p- Maintain and oversee data accuracy in reservation systems /p pstrongRevenue Management /strong /p p- Maximize revenue through effective pricing, inventory control, and strategies to boost occupancy /p p- Develop and implement flexible, competitive pricing strategies based on market analysis /p p- Perform detailed data analysis to identify trends, monitor performance indicators, and make informed revenue optimization decisions /p p- Collaborate with management to create the rooms revenue budget /p p- Continuously implement daily pricing, revenue, and yield management; actively up-sell and cross-sell /p , ulliWorking at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps. /li liEnjoy an inclusive hospitality culture where your dedication is recognized. /li liJoin us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry. /li liDiscover the world-famous mountain destination with a wide range of activities /li liEmployment conditions in accordance with L-GAV /li liGet your accommodation in our staffhouses in the surroundings on the hotel /li liSelect the half/full pension from our staff restaurant /li liBe a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels /li liEnjoy the benefits and discounts of the YOURGSTAAD card over the station /li liGet access to Brands for Employees and their plateform of deals /li /ul, ulliAt least two years of professional experience in the upscale hotel industry, ideally in the reservation area /li liGood oral and written language skills (d/f/e) /li liGood computer and MS Office skills /li liIdeally Opera knowledge (Opera Cloud) /li liGuest-oriented, professional work and sales talent /li /ul