Microsoft Workplace & VDI Expert - Senior Support Engineer (L2/L3)
Founded in 2019, Ekkiden is an international consulting group that brings together an ecosystem of passionate and committed consultants, delivering organizational, operational, and technological transformation projects in IT/Digital, Industry/R&D, and Sustainability for large enterprises and SMEs across France, Switzerland, Spain and Germany .
Your Mission:
For one of our major clients in Geneva , we are looking for a Senior Microsoft Workplace & VDI Engineer to reinforce a skilled Level 2 support team (4 people) .
This is a 100% on-site, hands‑on role with real ownership. You will act as the technical reference for Microsoft environments, VDI platforms, endpoint security, monitoring, and automation, ensuring ahigh-performance, secure, and seamless end‑user experience .
If you enjoy solving complex issues, optimizing systems at scale, and working close to the business, this role is for you.
What you’ll do:
Modern Workplace & Infrastructure Support
- Handle Level 2 & Level 3 incidents and requests , with a focus on complex and high‑impact issues.
- Support and mentor Level 1 teams , especially on Microsoft services (Outlook, Exchange, Teams).
- Administer and evolve the Omnissa (formerly VMware EUC) ecosystem: Horizon, Workspace ONE, UEM (VDI/DaaS & endpoints).
- Manage and optimize the Microsoft stack : Windows 10/11, Intune/SCCM, Entra ID, Teams.
- Ensure stability, security, and compliance across workstations and mobile devices.
Monitoring, Performance & User Experience
- Administer on‑premise monitoring tools for infrastructure health and capacity.
- Deploy and operate user experience monitoring solutions (ControlUp or equivalent).
- Diagnose performance bottlenecks and optimise infrastructure paths .
- Implement automated performance benchmarks and integrate them into monitoring systems.
Identity, Security & Deployments
- Configure and manage Entra ID (Azure AD) , access policies, and identity services.
- Administer Microsoft Teams for secure, reliable collaboration.
- Design and execute OS, application, and patch deployment strategies .
- Apply endpoint security and compliance best practices .
Automation & Engineering Practices
- Develop and maintain PowerShell automation scripts .
- Contribute to CI/CD pipelines using GitHub for infrastructure and workplace automation.
- Exposure to Terraform or Infrastructure as Code is a strong plus.
- Apply testing and validation processes to guarantee deployment quality.
Service Management & Knowledge Sharing
- Work with ServiceDesk+ (ITSM) for incident, change, and problem management.
- Participate in MDM / cmdm administration for endpoint and mobile security.
- Produce clear, structured documentation: runbooks, procedures, and technical guides .
- Actively contribute to knowledge sharing across L1/L2/L3 teams.
What we’re looking for:
Technical Expertise
- Strong background in Microsoft workplace technologies : Windows, Intune/SCCM, Teams, Entra ID, Exchange, Outlook.
- Proven hands‑on experience with Omnissa / VMware EUC (Horizon, Workspace ONE, UEM).
- Solid expertise in monitoring, troubleshooting, and performance optimisation .
- Advanced PowerShell scripting skills.
- Good understanding of CI/CD tools and GitHub ; Terraform is a plus.
- Experience with ITSM tools (ServiceDesk+) and MDM solutions .
Experience
- 15+ years of professional experience .
- Strong track record in L2/L3 support within on‑premise or hybrid environments .
- Comfortable acting as a technical authority and escalation point .
Languages
- English: Fluent
- French: Strong asset
