Scheduled Operations Administrator-10 month FTC
Job Summary
Zurich Life Assurance plc is looking for a Scheduled Operations Administrator to focus on supporting our customer and broker facing teams as they manage, understand and respond to what matters to customers. The person will also deal with other internal stakeholders too. We are looking for a highly motivated individual with excellent attention to detail. Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling premium related activities as well as queries and requests relating to products which range across Corporate and Individual Pensions, Investments & Protection Plans.
This role is a full time role. Initially, due to the nature of the role full time attendance in the office will be required but over time it will evolve into a hybrid based role. Please talk to us at interview about the flexibility you may need.
Your Role
- Ensuring that our customers come first is a key responsibility of everyone including this role
- Processing all payments made by cheque to Zurich. This will involve ensuring that product rules and the company's processes and procedures are strictly adhered to.
- Occasionally dealing with clients and brokers as well as other stakeholders over the phone or by e‑mail.
- Complaint’s handling where relevant.
- Interacting with other areas of the business e.g. Service Teams, Sales, Propositions, Compliance etc. to improve how we work
Your Skills and Experience
- Good working knowledge of Microsoft Word, Excel
- Third level qualification in relevant area
- Have achieved or be making significant progress towards a relevant professional qualification that meets Central
