Front Office Agent (H/F)

Bahnhofstrasse 5

3920 Zermatt

careers-zermatt@michelreybier.com

https://www.schweizerhofzermatt.ch/

Work at Schweizerhof Zermatt

Zermatt is more than a destination. It is a lifestyle. A place where nature, sport, international guests and unforgettable experiences come together every single day. And at Schweizerhof Zermatt, this energy is everywhere.

Working here means becoming part of a young, passionate and international team that is shaping the future of mountain hospitality. We believe in personality, creativity and people who bring their own spark. Whether in the kitchen, service, spa, front office or behind the scenes, every team member contributes to creating moments that guests remember long after they leave.

Expect an inspiring workplace in the middle of the Swiss Alps, real team spirit, exciting career opportunities and the support of the Michel Reybier Hospitality network. Life in Zermatt comes with breathtaking nature, outdoor adventures all year round and a unique atmosphere unlike anywhere else.

Unconventional. Vibrant. Creative. Surprising. Alive.

This is Schweizerhof Zermatt.

And this could be your next adventure.

TLNT1_CH

• Welcome, assist, and engage with guests throughout their stay, ensuring a personalized and memorable experience.
• Provide dedicated attention to all guests, including VIPs, repeat guests, and special occasions.
• Handle guest requests, inquiries, and complaints professionally, ensuring timely resolution and service recovery.
• Coordinate guest preferences and special requests with all relevant departments.
• Maintain accurate guest profiles and participate in operational briefings to stay informed of arrivals and special requests.
• Conduct courtesy, pre-arrival, and pre-departure calls to enhance the guest experience and satisfaction.
• Respond to guest feedback and uphold SLH standards at all times.
• Manage incoming and outgoing calls, relay messages, and coordinate communication between guests and hotel departments.
• Provide information on hotel facilities, services, transportation, and local attractions.
• Promote and cross-sell hotel services, including F&B outlets and Concierge experiences.
• Monitor guest requests through hotel communication systems and ensure prompt follow-up.
• Support smooth arrival and departure experiences, including transportation, billing, and luggage arrangements.
• Experience with Protel On Premise or a comparable PMS system is desirable

• Excellent customer service and communication skills.
• High school diploma or equivalent (hospitality-related education is an advantage).
• Previous experience in hotel front desk, reception, or customer service preferred.
• Proficiency in hotel property management systems (PMS) and Microsoft Office.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Good problem-solving skills with the ability to handle guest complaints professionally.
• Flexibility to work shifts, including evenings, weekends, and public holidays.
• Fluent in English, knowledge of German or French is an advanatage.

• Interesting and varied work environment

• Open and dynamic company structure with modern employment conditions

• Team-oriented leadership style with freedom for ideas and creativity

• Opportunities for development and further training

• Attractive location in the heart of Zermatt

• Possibility to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch

• Exclusive employee benefits, including Family & Friends room rates and discounts at various MRH-Zermatt SA hotel restaurants

• Exclusive Small Luxury Hotels of the World (SLH) Staff Benefits, including preferential rates at participating SLH properties worldwide

• Access to a private fitness room and a variety of sports activities in Zermatt

• Use of our pool during designated swimming times for employees

• Professional development opportunities through our training and development programs, including access to courses offered by Ritzy

• Discounts on seasonal or annual mountain lift passes with the Zermatt Residents' Card

• Opportunities for operational mobility: we support employees seeking seasonal work outside of Zermatt by offering internships in our MRH hotels