Front Office Manager (m/f) 100%
Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.
Join the FIVE Tribe - and Get Ready to Make Waves.
The Candidate
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!' Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as Assistant Front Office Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
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Key Responsibilities
- As Front Office Manager, ensures the delivery of exceptional service standards by embracing efficiency and timeliness as key elements of the guest experience, while fostering a positive and engaging team environment aligned with the FIVE Vibe.
- Leads, motivates, and develops the Front Office team through strong interpersonal and communication skills, promoting sound decision-making, integrity, and a hands-on leadership approach.
- Oversees all day-to-day Front Office operations, ensuring seamless service delivery, adherence to quality standards, and achievement of guest satisfaction and financial objectives. Maintains a thorough understanding of all team roles to provide operational support when required.
- Builds and sustains a collaborative team culture, encouraging open communication and recognizing employee contributions across all areas of responsibility.
- Plans, organizes, and prioritizes operational goals, ensuring optimal staffing levels to meet business demands and deliver outstanding guest experiences.
- Monitors and drives performance by focusing the team on key operational priorities, aligning Front Office activities with overall Rooms Division and property financial goals.
- Ensures compliance with company policies and procedures, including fair and consistent application of disciplinary processes in line with SOPs and LSOPs.
- Proactively identifies operational challenges within the Front Office and implements effective solutions to enhance efficiency and prevent recurrence.
What We're Looking For
- Hands-on approach with a ‘can-do!' work attitude
- Commitment to delivering exceptional guest services with a passion
- Previous Luxury hospitality experience as an Assistant Front Office Manager / Front Office Manager or a supervisory role
- Must be proactive with a meticulous eye for detail.
- Must be highly organized and energetic and possess the ability to get the job done.
- Swiss work permit holder or EU ID / Passport holder
- Strong working knowledge of industry regulations
- Ability to find creative solutions while taking ownership for all duties and tasks assigned
- Very good communication skills in English and German.
Rewards At Work! Benefits For Life!
- Live the exciting FIVE Life
- Attractive incentive schemes
- Rapid career advancement
- Team-spirited colleagues
