SAINT LAURENT Department Manager Zurich M/W/D

In this role, you will promote brand engagement and loyalty among Top Clients and VIPs to support store business goals. You will represent the brand as a proactive sales professional, ensuring compliance with HQ procedures and effective store leadership. You will lead on the sales floor to deepen VIP relationships, supervise customer-focused selling, and keep the team aligned with fashion trends. You will foster a positive work environment and uphold the brand’s qualitative standards, contributing to the store’s success in Zurich.

• Promote brand engagement with Top Clients and VIPs to achieve store goals
• Represent the brand and ensure adherence to HQ procedures while managing store staff
• Demonstrate on-floor sales leadership and oversee VIC/VIP relationships
• Supervise sales to ensure customer satisfaction and engagement
• Stay informed about market and fashion trends
• Create a positive work environment and uphold qualitative brand standards

• University graduate (preferred) with at least 6 years in retail sales/store operations
• At least 2 years in supervisory/managerial role
• Significant experience in luxury goods or retail
• Strong focus on customer experience and loyalty
• Excellent interpersonal and persuasive skills
• Strong organizational and precision skills
• Adaptability, initiative, curiosity, and responsiveness
• Product and fashion sensitivity
• Proficiency in Word and Excel

• interpersonal skills
• persuasiveness
• adaptability
• curiosity
• Word
• Excel