Customer Service Manager

As Customer Services Manager at IWG, you will lead a high-service centre, owning performance and customer experience. You’ll drive sales, upsell to clients, and ensure a world-class standard of service that turns customers into ambassadors. You’ll work with a small, autonomous team and coordinate across operations to meet targets. This role offers growth, induction and ongoing development, and the chance to influence how people work and how spaces support business success. You play a pivotal part in a global network shaping flexible workspaces.

• induction training
• ongoing learning and development
• fantastic promotion prospects
• generous incentives
• sociable hours
• flexible, personalised workplace benefits supporting wellbeing

• Managing centre performance on site
• Solving on-site challenges and improving processes
• Giving tours to prospective customers
• Upselling to existing customers
• Ensuring high-quality customer service and workspace standards

• Experience delivering against targets while leading a small team
• Experience running a flexible workspace centre, store, restaurant, or related customer-focused site (preferred)
• Strong sales and commercial skills
• Mindset: passion, drive, ownership, resilience

• passion
• drive
• ownership
• sales
• customer service
• upselling