Technology Specialist I/II, IT

As a hands-on Technology Specialist, you blend end-user computing, systems administration, and network support to empower scientists and G&A teams. You will push automation and AI-enabled tooling to reduce toil and increase throughput. You will work with cross-functional partners to prototype, deploy, and advocate practical solutions. This role offers a chance to shape how technology scales in a fast-paced life sciences setting.

• Prototype and deploy lightweight automations (scripts, Power Automate, API integrations, LLM/agentic workflows) to reduce manual toil
• Act as a technology advocate translating lab needs to IT and surface AI copilots and agentic tools
• Document reusable solutions and foster an automation-first culture
• Escalation point for IT Help Desk and resolving tickets with timely communication
• Provide in-person and remote support for Windows, macOS, mobile devices, and SaaS/tools (Office 365, Okta, Zoom, Egnyte, Atlassian)
• Support conference room AV and Zoom Rooms for hybrid collaboration
• Maintain IT documentation and self-service resources
• Maintain end-user and office technology readiness

• 3+ years of hands-on IT support in a fast-paced life sciences/biotech environment
• Working knowledge of Microsoft Intune (Windows MDM, compliance, patch management)
• macOS device management tools (Addigy, Jamf, or similar)
• Solid fundamentals in Windows and macOS administration
• Active Directory/Entra ID concepts
• Basic networking (DNS, DHCP, VLANs, Wi-Fi troubleshooting)

• proactive problem-solver
• initiative and self-direction
• clear communicator
• Windows and macOS administration
• Intune and macOS device management
• Active Directory/Entra ID