Onsite Engineer
Description du poste
Overview
In this role you provide hands-on IT support at customer sites, resolving end-user issues that cannot be addressed remotely. You will handle onsite device, software, and network support, including Microsoft 365, Active Directory, and hardware troubleshooting, while delivering VIP, white-glove service. You contribute to asset management, IMACD activities, and end-user security/compliance in a customer-facing environment. The position supports multilingual users in Europe, emphasizing fast, effective problem resolution and cross-functional collaboration.
Verantwortungsbereiche- Onsite desktop and hardware troubleshooting
- Microsoft 365 support and end-user application assistance
- VIP/executive user support with priority handling
- IMACD deployments and device provisioning for new hires
- Asset management and CMDB maintenance
- ServiceNow incident and request management
- Account lifecycle and access administration (AD, Azure AD, Entra ID, MFA)
- Endpoint security, patching, and policy compliance
- Documentation of SOPs, fixes, and asset changes
- Onsite support in French or Spanish; multilingual communication with Swiss/European users
- Windows 10/11
- Microsoft 365
- Active Directory
- Azure AD
- Intune
- ServiceNow
- VPN
- Networking
- Teams/Zoom/WebEx
- Face-to-face end-user support experience
- VIP user support experience
- IMACD experience
- Asset management and CMDB familiarity
- Multilingual communication capability (French/Spanish)
- customer service orientation
- clear communication
- problem-solving
- Windows 10/11
- Microsoft 365
- Active Directory
