Head Concierge (H/F)

We want to be the best in Zermatt…

As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, “doing good for our guests” and “Hospitality by Heart,” is something we live every day as a team. Become part of it!

We are looking for a Head Concierge to complete our team.

• Ensure the daily implementation of Concierge service standards and protocols.
• Oversee guest reception from arrival to departure and manage complex - Concierge requests.
• Supervise Concierge operations, including reservations, billing, and cash handling.
• Manage all types of guest reservations and services (restaurants, transportation, activities, medical appointments, etc.).
• Build strong guest relationships, handle complaints professionally, and ensure high guest satisfaction.
• Lead and coordinate the Concierge and Bell Staff teams in collaboration with the - Assistant Head Concierge.
• Organize daily operations, allocate tasks, and optimize staffing levels.
• Monitor departmental performance indicators and contribute to service quality improvements.
• Promote hotel services, develop guest loyalty, and drive revenue through cross-selling.
• Ensure compliance with health, safety, and quality standards.

• The opportunity to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch

• Employee, Family & Friends room rates and other benefits (for example, in the numerous restaurants of the MRH-Zermatt SA hotels)

• A fitness room is available to our employees, as well as a wide range of sports activities in Zermatt

• Access to our pool area during designated staff swimming times

• Through a development program, doors are open to various courses, for example with the company Ritzy

• Discounts on season or annual mountain railway passes with the Zermatt resident card

• For employees who do not wish or are unable to work both the winter and summer seasons in Zermatt, we provide support—together with our partner hotels—in finding a complementary position