Cluster Reservation Manager (H/F)

pA dozen luxury hotels in Switzerland and France are part of strongMichel Reybier Hospitality /strong. In world-famous Zermatt, the hotel portfolio includes the traditional strongMont Cervin Palace 5* /strong, the trendy new strongSchweizerhof 4* /strong, and the historic strongMonte Rosa 4* /strong. /p pWe are looking for a strongCluster Reservations Manager /strongto join our team at strongMRH Zermatt /strong. /p pThe strongCluster Reservations Manager /strongoversees the Reservations function for Michel Reybier Hospitality in Zermatt, ensuring accurate bookings, rate integrity, and smooth coordination with internal teams. The role supports optimal occupancy and guest satisfaction while leading the reservations team in line with brand standards and LQA requirements. /p , pstrongReservations Systems /strong /p ulli pManage all reservation channels (PMS, IBE, GDS, OTAs, email, phone, wholesalers, corporate and group requests). /p /li li pEnsure response time standards and high reservation accuracy. /p /li li pMaintain PMS integrity, rate codes, availability, deposits, and billing instructions. /p /li /ulpstrongGuest Experience /strong /p ulli pEnforce reservation service standards and brand communication guidelines. /p /li li pAnticipate guest needs (VIPs, repeat guests, preferences) and coordinate pre-arrival arrangements. /p /li li pTrack and resolve guest requests prior to arrival. /p /li /ulpstrongRevenue Occupancy /strong /p ulli pImplement revenue and availability strategies in collaboration with Group Revenue. /p /li li pMonitor pick-up, demand, and competitor pricing. /p /li li pManage upgrades, overbooking limits, LOS controls, and upselling opportunities. /p /li li pEnsure rate parity across all channels. /p /li /ulpstrongCommunication Coordination /strong /p ulli pLiaise with Front Office, Housekeeping, Sales, Accounting, and Corporate Reservations. /p /li li pMaintain regular communication with General Managers. /p /li /ulpstrongTeam Leadership /strong /p ulli pLead, coach, and support the Reservations team. /p /li li pSet KPIs, monitor performance, and support training and development. /p /li /ul, ulliJoin a visionary team dedicated to creating exceptional candidate and employee experiences against the backdrop of a stunning alpine setting /li liPlay a key role in shaping the recruitment and wellbeing strategy at MRH Zermatt. /li liEnjoy opportunities for professional growth and development /li li pCentral staff accommodation located in the heart of Zermatt and Täsch /p /li li pAttractive employee, family friends room rates, as well as various discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels) /p /li li pAccess to a staff fitness room and a wide range of sports activities in Zermatt /p /li li pUse of the pool area during designated employee swim times /p /li li pParticipation in our development program, which offers access to various training courses (for example, with the company Ritzy) /p /li li pDiscounts on seasonal or annual ski lift passes with the Zermatt resident card /p /li /ul, ulli pStrong organizational and multitasking skills; able to manage high reservation volumes across multiple properties. /p /li li pExcellent communication skills and ability to collaborate with internal teams and external partners. /p /li li pHigh attention to detail with a strong focus on accuracy and service quality. /p /li li pService-oriented mindset with a passion for luxury hospitality. /p /li li pProven leadership and coaching abilities in a reservations environment. /p /li li pDiscretion, integrity, and strong awareness of guest confidentiality and data protection. /p /li li pDegree or vocational training in Hospitality Management or related field; additional reservations or system certifications an advantage. /p /li li pFluency in English; German preferred. Other European languages are a plus. /p /li /ul