Chef de rang – Le Grill
Description du poste
Michel Reybier Hospitality includes around a dozen luxury properties in Switzerland and France. In the world-renowned resort of Zermatt, the hotel portfolio comprises the traditional Mont Cervin Palace 5*S, the trendy new Schweizerhof 4*S, and the historic Monte Rosa 4*.e Rosa 4*.
Introduction
We want the best in Zermatt…
As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, “doing good for our guests” and “Hospitality by Heart,” is something we live every day as a team. Become part of it too!
To strengthen our team, we are looking for motivated chef de rang for the upcoming summer season 2026.
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Your main tasks
- Prepare and organize the assigned service station or the restaurant
- Welcome and advise guests on menu and wine selections
- Take orders and ensure accurate service delivery
- Coordinate with kitchen and bar teams
- Guarantee exceptional guest experience and consistent luxury service standards.
- Ensure close coordination between service teams, kitchen teams.
- Ensure full compliance with hygiene, safety and quality standards, including HACCP and LQA standards, and drive continuous improvement.
- Ensure the proper daily service protocols and standards.
- Participate in and oversee daily billing and cash handling procedures.
- Handle guest complaints in a professional and prompt manner to guarantee 100% guest satisfaction.
- Regularly review and update guest CARDEX profiles.
- Build guest loyalty and develop the clientele; promote the hotel's.
- Do everything possible to anticipate and meet guests' requests.
- Ensure proper compliance with applicable health and safety regulations.
- Inform management of any “abnormal” situation regarding safety or risks of accidents involving guests or colleagues.
Team Management
- Lead, inspire and develop the Demis-Chefs de Rand and Commis de Rang
- Ensure that the LQA standards are respected.
- Build a culture of professionalism, teamwork, accountability and guest-focus.
Your profile
- Completed training in hospitality or gastronomy
- Fluent in English; German and French is an advantage
- Minimum 2 years of experience in a similar role within a 5-star luxury hotel / Palace.
- Proven experience in a seasonal environment with high activity levels and operational peak periods.
- Proven experience in guest relation excellence.
- Strong background in handling VIP and high-profile guests, with absolute discretion and attention to detail.
- Diploma in Hospitality Management, Hotel & Restaurant Management, or equivalent professional training.
- Additional qualifications in Food & Beverage Management, Wine & Beverage are a strong advantage.
- Solid knowledge of HACCP and Swiss hygiene & safety standards; relevant certifications are a plus.
- Continuous professional development and a strong interest in luxury service standards (LQA) are highly valued.
Benefits
- Central staff accommodation in the heart of Zermatt
- Employee, Family & Friends room rates and other benefits (for example in the many restaurants of the MRH-Zermatt SA hotels)
- A fitness room is available for our employees, as well as a wide range of sports activities in Zermatt
- Access to our pool area during designated employee swimming hours
- Through a development program, you will have access to various training courses, for example with the company Ritzy
- Discounts on seasonal or annual mountain railway passes with the Zermatt resident card
- For employees who do not wish or are not able to work both the winter and summer seasons in Zermatt, we support them—together with our partner hotels—in finding a complementary position
