Team Lead, AR Groups

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As the Team Leader of our Authorised Representative (AR) team, you’ll play a key role in shaping how we connect with AR broker groups across Australia and New Zealand. This role exists to help drive stronger relationships, better experiences, and sustainable growth across our Middle Market and SME teams. You’ll influence how we show up in the market, helping to build a consistent and trusted presence that supports our ambition to be the leading digital insurer.

You’ll guide and develop a high-performing underwriting and service team, helping them deliver exceptional outcomes for brokers and customers. Your leadership will support Zurich’s broader strategy by ensuring our AR partners feel understood, valued, and confident that we’re committed to their success.

• Lead AR engagement strategies that strengthen market relationships and support Zurich’s growth ambitions.
• Support the development and capability uplift of Middle Market AR Underwriters and the business development tea m.
• Enhance service delivery by evolving our service model using data, insights, and customer feedback.
• Collaborate with leaders across the business to ensure market alignment and consistent execution of underwriting and digital strategies.
• Monitor and support the performance of Strategic Carrier Agreements to ensure high-quality outcomes for AR partners.
• Act as a key escalation point for all AR-related matters to ensure timely and effective resolution.

Important to your success – let’s grow together

You bring a collaborative mindset, a passion for developing people, and the confidence to influence diverse stakeholders with clarity and care. You thrive in a changing environment and enjoy finding opportunities to modernise, simplify, and help others succeed.

In order to be successful, you will have the following:

• Extensive experience engaging and influencing brokers in a complex market environment
• Proven leadership experience building high-performing and engaged teams
• Strong understanding of underwriting, governance, and the general insurance landscape
• Ability to drive strategic initiatives and deliver outcomes aligned to business goals
• A customer-first approach with a track record of strengthening relationships and lifting service standards
• Commercial acumen with the ability to interpret market insights and leverage data to drive decisions

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing