Head of Inside Sales Development & AI Outbound Growth – Zürich

Overview

Head of Inside Sales Development & AI Outbound Growth – Zürich. Properti is the leading and multi-award-winning PropTech broker in Switzerland. We combine highly trained experts with the latest technologies on an intelligent platform to provide customers, brokers and service partners with risk-free, flexible and simplified services. If you can imagine working at Inside Sales in Zürich, apply now for the position.

Responsibilities

• Own the lead-to-appointment funnel end-to-end: response time, qualification quality, handover to agent.
• Define and enforce conversion standards across the Inside Sales team.
• Analyse funnel data weekly to identify drop-off points and close gaps.
• Build structured lead nurture sequences for cold and warm leads that are not yet ready to transact.
• Implement and refine AI voice agents and chat solutions to provide 24/7 lead response and initial qualification.
• Build and maintain automated CRM Action Plans and lead-routing triggers to eliminate manual friction and data entry.
• Continuously audit the lead lifecycle to identify bottlenecks, using AI tools to automate routine follow-ups and lost lead revival.
• Eliminate unnecessary manual work through workflow automation.
• Lead a team segmented into specialized BDR and SDR roles.
• Orchestrate AI Agents for different use cases.
• Use AI-driven call analysis to provide consistent coaching, focusing on emotional intelligence (EQ) and advanced objection handling.
• Ensure seamless, high-context transfers of qualified leads to real estate agents, establishing a trusted advisor status for the team and brand.
• Collaborate with Marketing and Growth teams to develop integrated nurture systems that warm up leads before they reach Inside Sales.
• Work across mission teams to ensure that key inside sales and client insights are taken into