Teamleader Guest Relations

Responsibilities

• Ensuring a smooth and efficient workflow during the shift
• Supporting and representing the Front Office Manager and the Assistant Front Office Manager in their absence
• Handling guest check-ins and check-outs
• Ensuring outstanding guest care through personal recognition and attention from arrival to departure, with a special focus on VIP guests
• Recording guest preferences in order to anticipate needs
• Professionally handling guest complaints from receipt through to resolution
• Actively upselling and enrolling guests in the World of Hyatt membership program, as well as motivating the team to achieve set targets
• Freedom to choose your salary – no deductions for meals, uniforms, or laundry
• Experience luxury like a guest – complimentary weekend parking and free overnight stays at all Hyatt hotels worldwide
• Travel home at our expense – chauffeur service after your shift ends (where no public transportation is available)
• A dedicated coach to guide and support you
• Development discussions tailored to your individual needs
• A workplace where you can fully utilize and showcase your strengths

Grand Hyatt at SFO | San Francisco, CA, US